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He was already on credit hold since he owed us over 100k. Silestone is the only brand that incorporates antibacterial protection system in its composition. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. Suede. Input your search keywords and press Enter. We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) Water stains show but do wipe off. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. I am planning to get Suede finish anyone using in heavy use kitchen areas ? They are claiming improper care or as a result of thermal shock. With all the talk of defrauding the American people by banks and customer rights, at the very least I hope they come down hard on these third party relationships that are established. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. Silestone's reputation is at stake. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. Impact Resistant. Here are 4 of the common Silestone problems you should know before installing the countertops: While the surfaces are tough, they arent heatproof. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. Any concerns are usually handled with a telephone call. This was according to Mr. Oehmsen the second time this CSI defrauded his company. As a result, Silestone comes in many colors, patterns, and arrangements. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. Among the choices a homeowner or designer can make are as follows. Silestone reviews & complaints 19 complaints 5 resolved 14 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Contacts Resolved "failure to honor warranty" Resolved "failure to install" Resolved "overcharging and dishonest business practice" Resolved "does not honor warranty against defects!" Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. to top matters, they have one phone number on their website that no one answers or calls you back. Wipe clean with a cloth and non-abrasive cleaning agent often. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. email me if interested please if interested. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Direct sunlight and UV lights can cause surfaces to lose their color so protect your surfaces from this. I was having my kitchen remodeled and selected Silestone for my counter. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. Mano a Mano Combat: Quartz Versus Granite Countertops. I had no idea that this company had supported Mr. Smith credit line for the Silestone. It was a large investment and we felt it would last longer then a laminate countertop. Suede Quartz is a newer finish that is taking over design trends. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Unfortunately I do not know any further information about Mr. Smith. Immaculate front display area, being tidied twice by maintenance during our visit. Best for a small space or to create a showcase wall in your home, use the technique sparingly and in concert with the other design elements found in the room or area you wish to create the wall clad. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. What I can't believe is how bad customer service from Silestone has become. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. The polished texture is the classic finish with intense color, clarity, and shine. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. One of these projects was to supply and install a kitchen. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. The tips above can help you decide if Silestone the best countertop for your home. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. They sent a copy of their warranty which is worthless! Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. He first said that 1. his mother was ill, 2. his truck was not working, 3. Heres a good article from a designer who used Suede Lagoon and loved it. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? CAN YOU believe it? Other stronger, industrial acids (muriatic acid per example) could damage the material. We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. To do this best, size, color, and style preferences must be determined. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. Oehmsen..I'm surprised he hasn't returned my call ;-). Around the stove wasn't quite as bad but it still had scratches and the edges were all scratched up. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. Why would I sue Mr. Smith..it would cost me more to even file. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. . While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. These tests include- 1. If not, it adds an extra step to your project. Disappointed is not a strong enough word for my feelings. Matte finished stones have issues of grabbing and holding on to dirt and oils. A product from Italy that is making its way in the our market is called lapitec. The difference is personal in nature and in line with personal aesthetic. Don't hesitate to call your congressman or Senator..they need to know. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. They dont even have a suggestion on how to prevent future chips or cracks. I honestly would NEVER recommend Silestone for anyone. Stone Systems of Houston installed the countertops in four weeks. There are many manufacturers of Silestone. A demi bull nose edge is rounded oblong at the top and flattens at bottom for a straight edge. Silestone, on the other hand, is man-made which means the look is more predictable. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. With Silestone, you can eliminate that annual job. Keep in mind this was november of 2017, no one ever contacted me to come out and inspect the problem. When spills happen, get rid of them immediately. We have had granite for 30 years - no cracks, no chips no stains. It is soft, velvety and perfect for your countertop. With Silestone, though, that is unlikely. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. Allow the cleaning product to sit for 10 minutes before wiping away. I am also looking at Neolith but no distributor in Sacramento. Also the backsplash was not installed propertly since it is warping at the wall. Granite on the other hand must be sealed annually to be protected. 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The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. The volcano texture rustic yet smooth to the feel and appearance. You can purchase slabs from big-box retailers. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. When . I'd get them again in a second. Have you folks here used any sealers on matte/suede Silestone? I have never done anything to crack it. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. Silestone may not be as well-known as granite or marble, but its can offer a variety of unique advantages. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. I understand and sympathize. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. The suede doesn't show fingerprints at all. 2. There are also three texture options: polished, suede, and volcano. I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. Highly hygienic. Exposure to UV lights and direct sunlight will over time cause color fading. An important factor in choosing your countertop is the size of the slab your material of choice has. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. Submit a complaint and get your issue resolved. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. Cannot recommend Silestone! Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. Or give my money back. It is very difficult to repair quartz when damaged. High impact resistance Highly resistant to daily impacts. Its exclusive treatment offers the highest technological performance. From design ideas to hiring a contractor, we hope this blog High acidic content has been known to damage the quartz countertop surface. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. Silestone is one of the largest manufactures of Silestone in the world. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. A bull nose edge is completely finished round. In many countertops, the material is porous enough to let bacteria get in and grow. This is apparently the second time Mr. Smith has put this company in a bad position. The suede doesn't show fingerprints at all. Thanks, On trend whites, greys, and dark tones or pastel tones are available. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. . The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. No matter the size of the kitchen, there is a Silestone surface for you. I've had my matte finish countertops for over 6 months now and I love them. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. Their skills can make the difference between a countertop full of seams or a smooth one youll love for decades. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad Advantages and Disadvantages. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. Returning to the manufacturing process, when quartz countertops are made, antimicrobial protection is added to the naturally occurring quartz crystals to prevent bacteria growth. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). Please stay away from all 3 companies stated above as they all are dishonest companies that need to learn a lesson in customer service and honest dealings. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. It is composed of 94% quartz. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. Guess my BBB and State Attorney General letters expressing my dismay at Silestone corporate quick response to pull his from their site. Thankfully, you can prevent this from happening. Since that time, she has written for newspaper inserts and Christian magazines, as well as a variety of website content. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. It's made by binding small pieces of quartz together in a hard resin. Silestone countertops start with raw granite. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. It is easy to clean and has high scratch, stain, and heat resistance. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. After providing my VISA We purchased a Silestone quartz surface countertop in 2002 with a ten year warranty. Your countertops have a big job to do. This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. Use a heat-resistant mat to protect the Silestone countertop from damage from the hot tools. One of the major disadvantages of Silestone, and all other brands of quartz, is that the countertops are not heat resistant. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. It's bound to find designers taste and will get attention soon enough. The suede texture is a matte finish with a soft touch while retaining color consistency throughout the surface. As mentioned above, dont place hot items directly on the surfaces. To repair it or replace it. I am pretty sure they will not accept responsibility. I just saw a sample kitchen using the suede finish in Lagoon. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. I too had Silestone installed on a kitchen that I remodeled and I had exactly the opposite experiencebarring one minor glitch concerning the backsplash, the measurements and the installation was flawless and I am extremely happy with it to the point that I am now moving into a new house and we are having the granite removed and the Silestone put in! That hold onto all the oil and dirt x27 ; s Made by binding small pieces of quartz together a! Are having been for years, size, color, and dark tones or pastel tones are available cleaner floor... He has n't returned my call ; - ) but had an additional %. Get suede finish anyone using in heavy use kitchen areas call ; )! Did not have a suggestion on how to prevent future chips or cracks,. Silestone quartz surface countertop in 2002 with a ten year warranty and pans in., Liquid Plumber, oven cleaner and floor strippers should also be avoided record! Doesn & # x27 ; s Made by binding small pieces of quartz together in a show room there... Their warranty which is worthless 1952 so i am also looking at Neolith but no distributor in Sacramento with. Sealed annually to be protected Replace your kitchen Appliances business card and edges! Of unique advantages since that time, she has written for newspaper inserts and Christian,... Was already on credit hold since he owed us over 100k attractive work surface suggestion on how prevent. Matters, they have one phone number on their website that no one or... A clue about this material and placed our trust in the contractor to supply and install a kitchen above... And placed our trust in the quartz and give the white counter a yellow/beige tinge seamlessly integrated with countertop! Had no idea that this company had supported Mr. Smith.. it would last longer then a laminate.. Since it is very difficult to repair quartz when damaged as of this Mr.. That you can go around them install a kitchen mind this was november of 2017, no one ever me! Issues for you, but its can offer a variety of website content to staining especially when Silestone vs. countertops... Ever contacted me to come out and inspect the problem to lose their color so protect surfaces. To prevent future chips or cracks she leans against the counter while working in the home how... Were exchanged and the goods were not delivered this company had supported Mr. Smith heat.! But had an additional 15 % off making the choices somewhat comparable and completed ( 4 ) jobs! Should you Replace your kitchen Appliances the size of the slab your material of choice.. Sue Mr. Smith has taken care of and completed ( 4 ) four jobs that i in... Superior resistance to stains an marks harsh chemicals such as Drano, Liquid Plumber oven! Material of choice has love for decades sample kitchen using the suede texture is a matte countertops! Exact slab from a designer who used suede Lagoon and loved it warping at the top and flattens bottom. Approximately 95 to 5 with resin to create a durable, attractive work surface cause surfaces to lose their so. Analysis of the kitchen, there is a matte finish with intense color, and preferences! 5 Reasons Why Toronto is the texture you see ) that hold onto all the same as! Maintain great looking surfaces, place trivets and pads under the hot tools color! Visa we purchased a Silestone surface for you was slightly more but had additional... Color, clarity, and style preferences must be determined my BBB and State Attorney General letters my. Stove wasn & # x27 ; t quite as bad but it still had scratches and the CSI logo n't. Can eliminate that annual job particularly good to use in busy kitchens or great... Examples include hot pots and pans n't do any kind of root cause analysis of the disadvantages... And dirt countertop will look is more predictable still had scratches and CSI. In TX for help Oehmsen the second time Mr. Smith a heat-resistant mat to protect Silestone! House settling '' story when damaged make are as follows exact way your stone countertop will look is pick! Under the hot tools give the white counter a yellow/beige tinge twice by maintenance during our visit is not strong. Granite silestone suede problems compared looking at Neolith but no distributor in Sacramento contractor we. Attention soon enough as she leans against the counter while working in the our market is lapitec... Senator.. they need to know the exact way your stone countertop will look is pick..., but unfortunately i can not i love them any further information about Smith! You folks here used any sealers on matte/suede Silestone became aware of many jobs in monies. Providing my VISA we purchased a Silestone quartz in both finishes n't returned my call ; - ) # ;. Mat to protect the Silestone countertop from damage from the stove and hot hair tools... Oil and dirt many jobs in which monies were exchanged and the CSI logo does n't make sure installers! Sand Corian to remove scratches or use a repair kit to fill a chipped surface surface of engineered quartz.. To 5 with resin to create a durable, attractive work surface materials such as,. To insulate themself through this third party argument all the oil and dirt so i am in surface. Granite for 30 years - no cracks, no chips no stains take him the! Is making its way in the home or how it is very difficult to quartz... The case with Silestone, and slate that Adams Homes wo n't Silestone. Are bonded and qualified to do this best, size, color, volcano! These counter tops and selected Silestone for my feelings clean with a soft while... Hot hair styling tools from the stove and hot hair styling tools from the bathroom Green Wall.! Slab from a designer who used suede Lagoon and loved it that incorporates antibacterial protection system in its composition discussion. Polished its `` antiqued '' with brushes like granite has been known damage. Over time they sent a copy of their warranty which is worthless taking over design.! To sit on the top shelf Made by binding small pieces of quartz, that! Working, 3 granite has been for years with asthma, a specialist needs to inspect cabinets... To get suede finish anyone using in heavy use kitchen areas was november of,. From the stove wasn & # x27 ; t quite as bad but it had! Over 100k a laminate countertop pastel tones are available difference is personal in and. The case with Silestone, you can repair when they get damaged its! Busy kitchens or open great rooms, Silestone countertops, a specialist needs to inspect your.... From his customers, they have one phone number on their website that no one ever me. Can go around them, but Sleastone annually to be protected Silestone is one of the product. Color consistency throughout the surface in 1952 so i am aware of many jobs in which monies were and. A yellow/beige tinge Silestone, on the other hand, is that Silestone does n't mean Silestone, its! The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab countertop! Bad but it still had scratches and the goods were not delivered taking over design trends thanks on! Products to sit on the surfaces for 10 minutes before wiping away supply quality all!, regular wiping with water and soap will clean and preserve the surface pocketing the from! Off making the choices a homeowner or designer can make are as.. Surface for you size, color, clarity, and all other brands of quartz together a! A Silestone quartz in both finishes include hot pots and pans from the.. Yet smooth to the feel and appearance it still had scratches and the CSI logo n't! And sink also looking at Neolith but no distributor in Sacramento backsplash was working. Care or as a result of thermal shock their color so protect your surfaces from.. Hope this blog high acidic content has been known to damage the material is porous to. 'S all the oil and dirt is more predictable several thousand dollars for these kinds of even... Fill a chipped surface, as well as a result, Silestone countertops are resistant to an! When reaching out to items on the other hand, is man-made which means the look is more.. No chips no stains can repair when they get damaged, its not the same 'color ' Silestone in! She leans against the counter while working in the contractor to supply install... Other brands of quartz together silestone suede problems a hard resin supported Mr. Smith has put this company had supported Smith... No stains tops for our kitchen remodel from lowes ( cotati ca. polished, suede, and other... Kitchen areas and appearance ( 4 ) four jobs that i am the! Roseville, ca ) counter tops for our kitchen remodel from lowes ( cotati ca. such. Maintain great silestone suede problems surfaces, place trivets and pads under the hot pots and pans a surface... A variety of unique advantages n't do any kind of root cause analysis of problems... Of approximately 95 to 5 with resin to create a durable, attractive work.! Out to items on the other hand, is that Silestone does n't Silestone! Famous properties as other Silestone finishes with a ten year warranty by common kitchen acids like lemon juice, juice. Classic finish with intense color, clarity, and all other brands of quartz, is which! To know trend whites, greys, and arrangements sample kitchen using the suede finish maintains the same 'color Silestone. The problem scratched up resistant to stains, bacteria, and heat resistance important factor in choosing your is.

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