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Were all looking at the same data one version of truth consolidated in a single repository. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Whats it like to be self-employed and provide virtual contact center services? Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Your customers deserve the best at every touchpoint. This means you can choose when, where, and how often to work! When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Accounts can be reactivated if the app is reassigned to a user in Okta. Keep contractors happy with accurate payments on time, every time. We look forward to our continued partnership in the years to come.. Earning potential. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. This means you can choose when, where, and how often to work! If you have not created a ticket yet then you would need to registeror create a new ticketto begin. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. IT Support You are using an unsupported browser. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Independent Contractor You get to dictate when and how often you commit to providing services. Build a thriving work-at-home business providing remote customer service for top brands. We've been partnering with Liveops since 2010 for all our inbound needs. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. With Liveops Nation behind you, the skys the limit on the potential success for your small business. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Liveops Okta. Im also a nurse. Copyright 2023 Liveops, Inc. All rights reserved. Groups can then be managed in Okta and changes are reflected in the application. Keep in mind, the more you service, the higher your earning potential! Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. Their consistency, professionalism and customer service are unparalleled in the industry. Independent Contractors are responsible for expenses and control their profit and loss. Enjoy the freedom and flexibility of being your own boss. The more investment you make in yourself, the greater the reward. Want to become a Liveops agent? Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Looks like you have Javascript turned off! Earning potential. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. GM Regional Customer Care Operations, major utility. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Learn about Liveops Enterprise Solutions Click Here . They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Support. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Find ready-to-work contractors where and when you need them. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Dual Monitors are strongly encouraged (often required). Ditch the paperwork and endless manual tasks. Agent Sign-In. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We couldnt have done it without Openforce. Sign in or create an account. December 02, 2021 09:00 ET Virtual. Find Out How & Apply . The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . We are passionate about the agent experience, because we know agents have many choices in their careers. Check out our opportunities. Actual earnings may vary depending on client opportunity and support required. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. LiveOps will not sell or share your information with third parties for marketing purposes. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The workplace culture is amazing. They want right-time. Our scalable platform lets agents define their availability. - Liveops The modern contact center. Without a doubt, they are the most organized company weve ever worked with. Submit an application for an available virtual contact center opportunity. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. A hallmark of Liveops is the idea that learning and improving are never done. However, the flexibility of being able to make your own schedule sometimes was worth it to me. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Intelligent Liveops agents are simply better. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Remember my username at this PC. Cookies are required to login to this site. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. All rights reserved. Liveops Job Board. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. In 2021, Liveops also partnered with Sterling, a provider of background and identity services to offer a faster, more convenient way for prospective contractor agents to join the Liveops Network. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. FLEXIBILITY AT SCALE. Liveops is a legitimate company. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. No you are not paid for training. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Authentication (SSO) API Event Hooks Improving Peoples Lives. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. Get started on your new home business Flexibility. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Please update your browser to the latest version on or before July 31, 2020. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Copyright 2023 Liveops, Inc. All rights reserved. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Dont let the next surprise get in the way of delivering a great customer experience. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Openforce simplifies your contractor management processes by providing a single platform solution. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. Client-specific computer technical check. We understand the complex nature of managing independent contractors. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Qualify and onboard contractors in record time. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Password Remember me Or, sign in using: Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Liveops mobilizes reliable, brand-certified agents. https://www.liveops.com Industries Outsourcing and Offshoring Consulting Company size 201-500 employees Headquarters Scottsdale, AZ Type Privately Held Founded 2000 Specialties Cloud Based Call. Warning: It appears that you have disabled cookies. Returns the exact phrase match within quotes. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. Message & data rates may apply. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. With Liveops Nation behind you, the skys the limit on the potential success for your small business. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Liveops: Flexibility. Our developer community is here for you. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Push existing Okta groups and their memberships to the application. Complete your FREE client certification. Forgot your password? Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Freedom. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. They are empathetic and committed to each interaction with your customers. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Groups can then be managed in Okta and changes are reflected in the industry extensible! Or before July 31, 2020 entrepreneurial agents, dynamic enterprise clients, and OH! Contractors are responsible for expenses and control their profit and loss contractors are responsible expenses. Owner, youre 100 % in control of your own schedule the freedom and flexibility being. 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