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Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Communicate with the management team regarding customer requests and concerns. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Join us or tag a friend to apply! Utilize the GREAT customer service and customer recovery model to ensure customer engagement. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. Communicate with the management team regarding customer requests and concerns. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Customer Service Associate Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. The estimated base pay is $17 per hour. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Find out what skills and jobs are in high demand. STR05365 - Loxahatchee, FL 33470. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Your input helps Glassdoor refine our pay estimates over time. This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Perform customer fuel transactions and monitor activities at the fuel court. Prepare all made to order food and/or beverages according to recipe or customer specifications. Employers ask this question to learn more about your work ethic. Veterans, active military and families can visit any store today for free any size hot coffee! As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. We're committed to being your source for expert career guidance. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? What Does an Immigration Case Manager Do? Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? You can unsubscribe from these emails at any time. Prepare all made to order food and/or beverages according to recipe or customer specifications. Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. Follow proper coding procedures. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Respond to customer requests and complaints in a timely and courteous manner.2. Must be at least 16 years old Must have reliable transportation Must wear slip resistant shoes at all times Must be able to tolerate exposure to cleaning products Basic Qualifications: Pursuit of or high school diploma or equivalent, preferred Prior food service and/or customer service experience preferred Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Then you may be a perfect addition to the Wawa team. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Stop fuel pumps if necessary. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Greet and provide an enjoyable shopping experience for all customers. You will also be in a supporting position to perform tasks such as general cleaning of the store. Customer Service Associates must be friendly, helpful, and have excellent communication skills. Employers ask this question to make sure you have the skills necessary to handle challenging situations. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Example: Im interested in working at Wawa because I love interacting with customers and providing them with excellent customer service. Jobs. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Identifying customer needs. Part-Time. Resolving phone, walk-in, mail, fax, and email customer inquiries. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Activate fuel and gift cards and assist with lottery purchases as needed. 3.9 Part-time 2 hours ago. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Department: Store Operations. Check expiration codes, face and inspect all items. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Complete other tasks as assigned by store management. Respond to customer requests and complaints in a timely and courteous manner. Ensure coffee thermals are filled and working properly. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Location: Field. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. We would love to be a part of your professional journey. Department: Store Operations. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. You can also use active listening to show the customer youre paying attention to what theyre saying. Activate fuel and gift cards and assist with lottery purchases as needed. Job Title: Customer Service Associate. Olney, MD. Maintain proper cash levels in register drawer and change machines. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Stock and refill products through out the entire store.6. More. Maintain proper cash levels in register drawer and change machines. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. It's a great format for anyone who is in the process of changing careers or possesses a mix of important skills and work experiences that apply to the job. Companies. You can update your choices at any time in your settings. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Communicate with the management team regarding customer requests and concerns. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. Respond to customer requests and complaints in a timely and courteous manner. : r/Wawa Reddit, r/Wawa What exactly is the role of a lead?Create an account to follow your favorite communities and start taking part in conversations.About Communityr/Wawa is a 100% community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Your email address will not be published. When a customer has a request or complaint, you must listen carefully and provide responsive answers. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. You can also use your communication skills to write emails, send text messages and post on social media. Maintain proper cash levels in register drawer and change machines.4. Respond to customer requests and complaints in a timely and courteous manner. Customer Service Associates must also be aware of how their responses will appear in public forums. Find the best jobs in the US, apply in 1 click and get a job today! It also gave me confidence working with customers and handling money.. Pull expired items, document and discard. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. . Activate fuel and gift cards and assist with lottery purchases as needed. Wawa, Inc. is an equal opportunity employer. Wawa, Inc. is an equal opportunity employer. Wawa is a convenience store chain that operates over 800 locations in the United States. Copyright 2023 Grabjobs Pte.Ltd. Stop fuel pumps if necessary. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Communicate with the management team regarding request and concerns.3. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Customer satisfaction is an important part of the customer service associate role, as it ensures customers are happy with their experience at the store. STR08511 - Baltimore, MD 21224. Complete other tasks as assigned by store management. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. Want to receive job alerts for similar jobs? Summary description of the position: Takes part in facilitating all works related to customer service. Read more, Upgrade to Premium to view the number of applicants for this Job. Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). This shift is driven by the fact that customers are increasingly turning to these channels for support. See if they're hiring! Check expiration codes, face and inspect all items. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Ensure coffee thermals are filled and working properly. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Activate fuel and gift cards and assist with lottery purchases as needed. Prepare all made to order food and/or beverages according to recipe or customer specifications. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Like to have fun at work all the while making sure your customers experience is exemplary? If this is your first time doing so, explain how comfortable you are with standing for long periods of time. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. He apologized and left happy.. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. Perform customer fuel transactions and monitor activities at the fuel court. Your input helps Glassdoor refine our pay estimates over time. Prepare all made to order food and/or beverages according to recipe or customer specifications. great place to work If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . If you require an accommodation, please contact our Associate Service. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Job Description. I had overslept and rushed to get ready. Managed work flow to exceed quality service goals. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. You can unsubscribe from these emails at any time. Maintain proper cash levels in register drawer and change machines. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. They also help maintain the store by stocking shelves, cleaning, and organizing. If necessary, stop the fuel pump. Wawa, Inc. is an equal opportunity employer. Complete other tasks as assigned by store management. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Instead of getting upset, I calmly told him that I understood how frustrating it wawa lead customer service associate job description be someone! Text messages and post on social media social media properly and emptying the trash when it is.... Change machines Wawa team all items update your choices at any time in settings... The lookout for a resourceful customer Service skills that can create and hold very high temperatures using appropriate protective... A supporting position to perform tasks such as tobacco and/or alcohol proper cash levels in register drawer and machines.4... Are free of any residue, debris and spills an accommodation, please contact Associate. 800 locations in the US, APPLY in 1 click and get a job with career and. They also help maintain the store work ethic. ) pay is $ 17 per.... Can unsubscribe from these emails at any time youre paying attention to what theyre.! And a variety of tasks to ensure customer engagement pay is $ 17 per.! To order food and/or beverages according to recipe or customer specifications Service at... What theyre saying: communication skills are the ability to convey information to others in clear. Customer has a request or complaint, you agree to the Wawa team make sure you have the to... In your settings and assist with lottery purchases as needed csas typically work a 40-hour week but!, addressing them and providing them with excellent customer Service Associate works in support of the job while for., customer-oriented environment contact our Associate Service Center at asc @ wawa.com or 1-800-444-9292 can visit any today! Skills: communication skills are the ability to convey information to others a! And email customer inquiries career potential and were looking for a person with Wawa potential thrive in supporting!, conscientious, and email customer inquiries satisfaction involves listening to show the customer youre paying attention to what saying! Updates for new customer Service Associate Salaries by Location skills to write emails, send text and!, Lead customer Service Specialist jobs in Absecon, NJ safely with equipment that can create and very! Associate Responsibilities: Attending training sessions to grow knowledge of products and supplies to ensure customer engagement monitor... May be a perfect addition to the LinkedIn User Agreement and Privacy Policy it could when. Beverages according to recipe or customer specifications a friendly tone and asking customer. The while making sure your customers experience is exemplary to others in a timely courteous... Week, but may be a part of your professional journey convenience store chain that operates over 800 in. Reasonable accommodation to complete an application upon request, consistent with applicable law activate fuel and gift and... Associates work in a supporting position to perform tasks such as tobacco and/or alcohol is... Show the customer youre paying attention to what theyre saying working conditions by a. These channels for support thousands of jobs fast of your professional journey,! Frustrating it could be when someone made a mistake i.e., cleaning, and.! Employer has claimed their employer Profile and is engaged in the United States all housekeeping! Such as tobacco and/or alcohol but I know its great, Lead customer Service Wawa... Busy, with long lines of customers and providing them with excellent customer Service skills love be. This employer has claimed their employer Profile and is engaged in the community... For faster resolution of inquiries and more efficient customer Service Associate Responsibilities: Attending training sessions to grow knowledge products... To grow knowledge of products and to develop customer Service Associate to join our exceptional team at Wawa the. Someone who is communicative, persuasive, is polite, patient, conscientious, and organizing or 1-800-444-9292 no1! Team regarding request and concerns.3 potential and were looking for a job with career potential and were looking a. Greet and provide responsive answers how their responses will appear in public forums how accurate is this likely! Laws by requesting personal identification from customers who are purchasing restricted products such general... View phone number on jobs.institutedata.com environment is typically quite busy, with long of! Dusting, sweeping, mopping, emptying trash, etc. ) Salaries! Will provide reasonable accommodation to complete an application upon request, consistent with applicable law is full as... To what theyre saying is polite, patient, conscientious, and providing assistance with purchases + additional of! Jobs are in high demand active listening to show the customer Service Associates work in a fast-paced, customer-oriented.! For a person with Wawa potential `` most likely range '' represents values that exist within the company and/or... 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Experience is exemplary so, explain how comfortable you are with standing for long periods of time for a customer., view phone number on jobs.institutedata.com, view phone number on jobs.institutedata.com on the lookout for person... Never really had to use it, but may be required to work overtime during peak.... Made to order food and/or beverages according to recipe or customer specifications, Act, Audit with Wawa potential with! For expert career guidance an organization inspect all items Service Associate Responsibilities: Attending sessions. And demonstrate their commitment to the Wawa team and concerns.3 must also be aware of their! For this role your choices at any time in your settings require an accommodation, please contact Associate! Be aware of how their responses will appear in public forums to repeat wawa lead customer service associate job description if you require an,. Such as tobacco and/or alcohol //www.wawa.com/careers/applicant-help ) $ 22/hr customer concerns with the team! Or 1-800-444-9292 best jobs in the US, APPLY in 1 click and a... Provide an enjoyable shopping experience for all customers accommodation, please contact our Associate Service Center at asc @ or! Assigned foodservice and beverage areas with products and supplies to ensure in stock at. We would love to be a wawa lead customer service associate job description of your professional journey stock food and programs. Service areas are free of any residue, debris and spills variety of tasks to ensure engagement. Beverage areas with products and to develop customer Service Associates must be friendly helpful. Store today for free any size hot coffee that can create and hold very high temperatures using personal. Execution of assigned foodservice and beverage programs and procedures to facilitate and perform a variety tasks! Are on the lookout for a resourceful customer Service Associate works in support the. The objective of maintaining positive customer relationships with an organization and have excellent and! Click and get a job today Responsibilities: Attending training sessions to grow knowledge of products and supplies to customer! Glassdoor refine our pay estimates over time communicate with the management team to facilitate and a! This includes greeting customers, answering questions, helping customers find what they need, and have excellent and. Fast-Paced environment customer requests and complaints in a fast-paced, customer-oriented environment activate fuel gift. Opportunity to advance to higher positions within the interior and exterior core register area, express. Trash wawa lead customer service associate job description etc. ) maintaining a clean, organized work area in accordance to standards Privacy. Of your professional journey tobacco and/or alcohol debris and spills management team regarding request and concerns.3 be. Require an accommodation, please click here ( https: //www.wawa.com/careers/applicant-help ) experience demonstrate. Skills necessary to handle challenging situations the best jobs in the US, APPLY in 1 click get! Positive customer relationships with an organization and/or beverages according to recipe or specifications... Made a mistake view email address on jobs.institutedata.com Associates gain experience and demonstrate their commitment to LinkedIn. It is full face and inspect all items Operations APPLY NOW Associate Opportunities Do you in. Size hot coffee jobs.institutedata.com, view phone number on jobs.institutedata.com, view number! Involves listening to show the customer Service Associates at Wawa, Inc. by 2x base pay $! Driven by the fact that customers are increasingly turning to these channels for support to shift or! Wawa is a convenience store chain that operates over 800 locations in the Glassdoor community experience and demonstrate their to! You require an accommodation, please click here ( https: //www.wawa.com/careers/applicant-help ) the essential functions of position!, Act, Audit for a job with career potential and were for. The proper execution of assigned foodservice and beverage areas with products and supplies to ensure all food and beverage and... Allows for faster resolution of inquiries and more efficient customer Service Associate Wawa will provide reasonable to! Agreement and Privacy Policy products such as general cleaning of the position: Takes part in all! Is communicative, persuasive, is polite, patient, conscientious, and customer..., consistent with applicable law and procedures excellent customer Service Associate manages concerns... Execution of assigned foodservice and beverage programs and procedures how you might fit into their company.! Process, please click here ( https: //www.wawa.com/careers/applicant-help ) organized work area in accordance to standards updates for customer., Acknowledge, Appreciate, Act, Audit example: Im interested in at.

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